Code of Conduct
Our Code is Us
Our Code of Conduct aims to communicate the principles and standards of business ethics and conduct which we expect from our people and all those who work with us.
This Code not only applies to employees and officers of Coolspring Trading & Marketing Limited but also to all other parties who work on the Company’s behalf, including contractors, suppliers, and partners. All employees of Coolspring have a general duty of care towards Coolspring’s personnel and assets and are responsible for gaining an understanding of and complying with the Code. The Code should be read carefully and understood fully.
Our people and managers have an important role to play in ensuring the requirements of the Code are applied in all work activities. Managers should drive best practices by demonstrating their commitment to the Code through good leadership and personal behaviors.
Relationships with Suppliers and Partners
Building strong relationships with our suppliers and partners is vital to our success. We work with others who seek to comply with legal requirements and act in a manner that is consistent with Coolspring’s Code. We also exercise good judgment to act in a manner that will reflect favorably upon Coolspring and its personnel.
Our Code, policies, and standards are communicated to suppliers and partners, all terms of agreements with business partners are approved by a member of our Legal Department, and also all terms of agreements with service providers are assessed and approved by a member of the Contracts Team.
Conflicts of Interest
We make business decisions based on what is in Coolspring’s best interests and not based on personal considerations or relationships. Actions or relationships conflict with or appear to conflict with, the interests of Coospring are to be avoided. All apparent or potential conflicts of interest are reported appropriately through line management.
Bribery and Corruption
We do not tolerate, permit, or engage in bribery, corruption, or improper payments of any kind in our business dealings anywhere in the world either with governments or the private sector. We have a fundamental commitment to comply with all applicable laws governing the conduct of our operations worldwide.
This commitment includes laws against bribery and corruption. At Coolspring it is considered to be an offense to offer, promise or give a bribe, request or agree to receive or accept a bribe, to bribe a foreign or local public official to obtain or retain business, and for a commercial organization to fail to prevent bribery by those acting on its behalf.
Discrimination, Harassment or Bullying
We do not tolerate any form of harassment, bullying, or discrimination. At Coolspring, personnel must never use inappropriate jokes or derogatory comments as these are never acceptable. We pride ourselves in making sure that we encourage our people to speak out against discrimination, harassment, or bullying and support others who challenge or report it.
Human Rights
We are committed to respecting locally and internationally recognized human rights and we seek to ensure non-complicity in human rights abuses. We support the principles contained within the Universal Declaration of Human Rights through an approach guided by and aligned with the United Nations Guiding Principles on Business and Human Rights. Coolspring has zero-tolerance for slavery and human trafficking in all its different forms in any part of its business. Our Human Rights Policy is integrated into our CSR Policy. All personnel have a responsibility to respect human rights in their dealings with others.
We do not employ forced, bonded or child labor, or any form of modern slavery and take all reasonable steps to ensure that this does not exist in our operations or our supply chain.
Managing Risks
We manage risk and seek to continually improve. Our approach to risk is set out in our Risk Management Policy and supported by our risk management standards, procedures, and risk appetite statement. We annually set several Key Performance Indicators (KPIs) which are designed to measure the delivery of the organizational strategy. These are cascaded to every team member allowing individual objectives to be agreed upon that support the delivery of the strategy.
